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Just click on a question to see the answer:
How do I place an order?
How long will my order take?
What forms of payment do you accept?
What if I have questions about my order?
What are the charges for Shipping and
Handling?
Where will Contemporary Filing Office
Supply ship products?
Why wasn't an invoice included in my package?
Why were some of the items I ordered not in this package?
What if I'm not satisfied with my order?
How do I return an item?
What should I do if my order is incorrect?
What should I do if my order is damaged?
Who pays for return shipping charges?
Is shopping online secure?
What is your privacy policy?
Why are some of the products in your catalogs not shown in the online store?
Why doesn't the https: prefix or the Microsoft lock icon display on the page?
How do I get an additional copies of an invoice?
Why information do I need to provide when
placing an order?
How do I place an order?
Just follow these three easy steps:
1. Choose a category from the blue bar above (Folders, Labels, etc.)
2. Choose product type from the menu on left. This menu pops up after you choose your category.
3. Surf to the products you like, enter a quantity and hit add it to cart. That's it.
Add as many products as you wish and hit check out to purchase. If you already know the specific item numbers
and quantities you wish to order and have your printed catalog handy, you can use the catalog skew numbers to
order on this site. You can reach us by phone Monday through Friday 7:00am to 6:00pm PST at 1-800-398-2047, by
fax(626) 963-8873, 24 hours a day, 7 days a week or by mail at
Contemporary Filing Office Supply
417 West Allen Avenue, Suite 117
San Dimas, CA 91773 How long will my order
take?
We ship same day for IN-STOCK item orders received by 2:00PM, PST. Need a
rush delivery? When you need even faster service, ask for our special
Express Delivery. When your order is ready for shipment, we can expedite
delivery via UPS Next Day Air or UPS Second Day Air. Actual shipping
charges will be added to your bill. Estimated delivery charges can be
obtained by calling 1-800-398-2047.
What forms of payment
do you accept?
When ordering online, you can pay using a major credit card (we accept
Visa, Mastercard and American Express) or we can bill you. If you prefer
to be billed, we will send you an invoice that includes shipping charges
when the order is shipped. Invoices are payable 30 days from date of
invoice. Note: If you are a new customer your account is subject to
credit approval. Prepayment by credit card rushes your order through our
Credit Department and establishes credit for future orders.
What if I have
questions about my order?
If you need to inquire about an order you've already placed or if you've
found a mistake or problem that needs to be addressed, call our helpful
customer service representatives at 1-800-398-2047, Monday through
Friday, 8:30AM to 5:30PM, PST.
What are the charges for Shipping and
Handling?
We ship most products via UPS. Rates vary depending on the weight and size
of items ordered. For shopping cart orders, estimated shipping costs
will be displayed during the online checkout process. For
estimated shipping charges, call 1-800-398-2047.
Where will
Contemporary Filing Office Supply ship products?
We ship only within the United States.
Why wasn't an invoice included in my package?
An invoice is generated only if you have a credit balance, balance due or
your order was charged to a credit card. In those cases, an invoice is
mailed separately after the shipment of your order.
If you prepaid a catalog order and would like an invoice, we can supply you
with an invoice upon your request.
Why were some of the items I ordered not in this package?
Due to the nature of some products or
temporary back orders, it may have been necessary to split your order.
However, if the re-order form in your package lists items you have not
received, call our Customer Service department at 1-800-398-2047, Monday
through Friday 8:30AM to 5:30PM, PST.
What if I'm not satisfied with my order?
At Contemporary Filing Office Supply, your satisfaction is 100% GUARANTEED! You
must be completely satisfied with every product you purchase. If for any
reason you are not, return it within 60 days for immediate replacement,
full credit or refund.
How do I return an item?
To return an item, simply call us at 1-800-398-2047 Monday through Friday, 7:00am
to 6:00pm, PST, for prior authorization to assure proper shipping
instructions and credit assurance. Pre-authorized returns must be sent within 60 days of the invoice date for a full refund, credit or replacement.
Merchandise returned after 60 days is subject to a 25% restocking charge.
What should I do if my order is incorrect?
Just call 1-800-398-2047 for our courteous Customer Service Representatives
who are
available to assist you from 7:00am to 6:00pm PST, Monday through Friday.
What should I do if my order is damaged?
Save all delivery receipts, packing materials and shipping containers and
call us at 1-800-398-2047. We're here to assist you from 7:00am to 6:00pm PST, Monday through Friday. We will see that a replacement
order is shipped or a credit or refund issued.
Who pays for return shipping charges?
Contemporary Filing Office Supply will arrange for return shipping on any items
shipped incorrectly, defective, or damaged and will pay necessary expenses.
You are responsible for return shipping under any other circumstances.
Is shopping online secure?
We use SSL (Secure Socket Layer) technology to ensure our site's security.
SSL is the industry standard for securing commerce transactions. SSL
encrypts all of your personal information (including credit card number,
name and address) so it cannot be read as the information travels over the
Internet. You can order online at our site with confidence, knowing that
your information is secure.
What is your privacy policy?
At Contemporary Filing Office Supply, we are committed to ensuring your privacy and
the security of your personal information.
Click here to view our privacy policy.
Why are some of the products in your catalogs not shown in the online store?
Most of our product line is available in our
online store. However, if you have one of our catalogs and see something
in it that you would like to order call our Customer Service department
at 1-800-398-2047, Monday to Friday, 7:00am to 6:00pm, PST.
Why doesn't the https: prefix or the Microsoft lock icon display on the page?
Our site uses frame technology to display your screen. Frames do
not display the https prefix or the lock icon, but your personal information
including your name, address, and credit card billing information is
protected. You can verify this by placing your mouse on the checkout title
bar and right clicking to bring up a menu. If you have Microsoft Explorer,
select "properties" and a window will appear that confirms https and SSL
encryption. If you have Netscape, select "view page info" and a window will
appear that confirms https and encoding of your information. If you do not
wish to enter your credit card info and can always call us or fax us
with your payment information.
How do I get an additional copy of an invoice?
To receive a copy of your invoice click here
and fill out the short request form.
What information do I need to
provide when placing an order?
In the registration process, you will be asked to enter your name,
shipping and billing address information, email and choose a user ID and
password. Each time you come to the site after you have registered, we
will fill in your account information so you don't need to re-enter it
each time. This will save you time and speed up the ordering process!
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